eb88 Privacy Policy
Your privacy matters to us. This Policy explains what personal data eb88 collects, why we collect it, how we use it, and the rights you hold over your own information.
By registering an account or using any eb88 service, you confirm that you have read and understood this Privacy Policy in full. If you do not agree to the terms of this Policy, please do not use the eb88 platform. This Policy forms part of the eb88 Terms and Conditions.
Our Principles
How We Protect Your Data
Section 1
Information We Collect
eb88 collects personal data only to the extent necessary to operate a safe, compliant, and enjoyable online betting and casino platform for players in Bangladesh. The categories of personal data we collect are described below.
Registration and Identity Data
- Full name, date of birth, and gender as provided during account registration.
- Mobile number and email address used for account verification and communication.
- Government-issued identification documents submitted during KYC verification (e.g. National ID card, passport).
- Residential address and city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other) where required for identity verification.
Financial and Transaction Data
- Payment method identifiers (e.g. registered bKash number, Nagad number, Rocket number, or masked card number) associated with deposits and withdrawals.
- Transaction history including deposit amounts, withdrawal requests, dates, and processing status.
- Betting and gaming history, including wager amounts, game types, and outcomes.
- Bonus and promotion claims and the satisfaction of any applicable wagering requirements.
Technical and Usage Data
When you access the eb88 platform, we automatically collect certain technical information about your device and session. This includes your IP address, browser type and version, operating system, device type, referring URL, pages visited, session duration, and approximate geographic location derived from your IP address. This data is collected using standard server log files and session cookies and is used to maintain platform security, detect fraud, and improve user experience for players across Bangladesh.
Section 2
How We Use Your Information
eb88 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below, and we do not sell your personal data to any third party for commercial gain.
- Account creation, management, and authentication — to set up and maintain your eb88 account securely.
- Identity verification and age checks — to confirm you are 21 years of age or older and to comply with KYC obligations.
- Processing deposits, withdrawals, and bet settlements via bKash, Nagad, Rocket, Upay, and card networks.
- Fraud prevention and security monitoring — to detect, investigate, and prevent prohibited conduct, money laundering, and account takeover attempts.
- Responsible gaming — to monitor activity patterns and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
- Customer support — to respond to your enquiries, resolve disputes, and communicate account-related updates.
Where you have given explicit consent, eb88 may also send you promotional communications about bonuses, cricket betting promotions, and seasonal offers (such as BPL and T20 World Cup promotions). You can withdraw your consent to marketing communications at any time by contacting eb88 support at [email protected].
Section 3
Legal Basis for Processing
eb88 processes your personal data only where there is a valid legal basis for doing so. The primary legal bases on which eb88 relies are:
- Contractual necessity — processing required to deliver the services you have requested when registering an eb88 account (account management, payment processing, bet settlement).
- Legal obligation — processing required to comply with applicable laws and regulations, including anti-money-laundering requirements and age verification obligations.
- Legitimate interests — processing necessary to prevent fraud, maintain platform security, and improve the eb88 service, provided that such interests are not overridden by your fundamental rights and freedoms.
- Consent — where you have given specific, informed, and freely given consent to a particular processing activity (e.g. receiving marketing communications). You may withdraw consent at any time without affecting the lawfulness of prior processing.
Section 4
Sharing Your Information
eb88 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
Payment Processors
To process your deposits and withdrawals, eb88 shares transaction data (such as your mobile wallet number or masked card details and the transaction amount) with the relevant payment service provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. These providers act as independent data controllers for their own processing and are bound by their own privacy policies.
Regulatory and Law Enforcement Authorities
eb88 may disclose personal data to government bodies, regulatory authorities, or law enforcement agencies where required by applicable law, court order, or regulatory obligation. Such disclosures are made only to the extent required and are logged internally. eb88 will notify you of any such disclosure where it is legally permissible to do so.
Technology and Service Providers
eb88 uses a limited number of third-party technology providers to operate the platform — including game providers such as Pragmatic Play, Evolution Gaming, and Spribe. These providers may process certain technical data (such as session tokens or game outcomes) in connection with the delivery of their services. All third-party providers engaged by eb88 are required to handle personal data securely and use it only for the specific purpose for which it was shared.
Section 5
Cookies and Tracking Technologies
The eb88 platform uses cookies and similar tracking technologies to ensure correct platform functionality, maintain your session state, and collect anonymous usage analytics. The types of cookies we use are:
- Essential cookies — strictly necessary for the platform to function. These cannot be disabled. They include session authentication tokens, security tokens, and load-balancing cookies.
- Analytics cookies — used to understand how players interact with the platform (pages visited, session duration, navigation paths). Data is aggregated and anonymised before analysis.
- Preference cookies — used to remember your platform settings such as language preference and display options, so you do not need to re-enter them on each visit.
Most mobile browsers and devices allow you to control cookie settings through the browser's settings menu. Disabling essential cookies may prevent some parts of the eb88 platform from functioning correctly. Continued use of the platform constitutes acceptance of our use of cookies as described in this Policy.
Section 6
Data Retention
eb88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and operational requirements. The following general retention guidelines apply: account and identity data is retained for the duration of your active account and for a minimum of five years after account closure; transaction and financial data is retained for seven years from the date of the relevant transaction; technical and usage data is retained for up to 12 months and is thereafter aggregated and anonymised.
When personal data is no longer required for its original purpose and no legal retention obligation applies, eb88 will securely delete or anonymise it. You may request early deletion of your personal data by contacting support at [email protected], subject to any overriding legal or regulatory retention obligation that prevents immediate deletion.
Section 7
Security Measures
eb88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and eb88 servers, secure password hashing, access controls limiting data access to authorised personnel only, regular security audits, and intrusion detection systems.
Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying eb88 immediately if you become aware of any unauthorised access to your account. If eb88 becomes aware of a data security incident that affects your personal data and creates a high risk to your rights, we will notify you without undue delay.
Section 8
Your Privacy Rights
Subject to applicable law, you have the following rights in relation to your personal data held by eb88. To exercise any of these rights, please contact eb88 support at [email protected] with your registered account details and a clear description of your request.
- Right of access — you may request a copy of the personal data eb88 holds about you, together with information about how it is used.
- Right to rectification — if any personal data eb88 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
- Right to erasure — in certain circumstances, you may request the deletion of your personal data. This right is subject to any overriding legal or regulatory retention obligations.
- Right to restrict processing — you may request that eb88 restricts its processing of your personal data in certain circumstances, for example while a dispute is being resolved.
- Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
eb88 will respond to all valid privacy rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case eb88 will notify you of the extension and the reason for it.
Section 9
Third-Party Links
The eb88 platform may contain references to third-party services, payment providers, or game providers. Where eb88 links to or integrates with a third-party service, that third party's own privacy policy governs how it handles your data. eb88 is not responsible for the privacy practices of third-party services.
We encourage you to review the privacy policies of any third-party service before providing your personal information. eb88 has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party website or service.
Section 10
Children's Privacy
The eb88 platform is strictly intended for persons aged 21 and above. eb88 does not knowingly collect, process, or store personal data from anyone under the age of 21. If eb88 becomes aware that personal data has been collected from a person under 21, such data will be immediately deleted and the associated account will be permanently closed. If you believe that a person under 21 has registered an eb88 account or provided personal data to eb88, please contact us immediately at [email protected].
Section 11
Changes to This Privacy Policy
eb88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. The date of the most recent revision is shown at the top of this page. Where changes are material, eb88 will make reasonable efforts to notify registered account holders via email or via a prominent notice on the platform prior to the changes taking effect.
Your continued use of the eb88 platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must stop using the platform and may request account closure by contacting support at [email protected].
Contact
Contact eb88 About Privacy
For all privacy-related enquiries, data access requests, erasure requests, or complaints relating to how eb88 handles your personal data, please contact the eb88 support team by email. Please include your registered account details and a clear description of your request. All privacy queries are handled in English and responses are issued within 30 days.
Privacy Email: [email protected]
Your Data Is Safe With eb88
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